Get Started

Privacy Policy

Effective Date: October 3, 2025

1. Introduction

SnapCall, Live (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our Voice AI Agent service. This Privacy Policy describes how we collect, use, and protect the personal data we obtain through our Service.

2. Information We Collect

We collect information primarily from your direct interaction with our Voice AI Agent and our digital services. This includes:

  • Contact Information: We collect and store the phone number used to call the restaurant.
  • Order and Service Data: Details of your order, reservation, requests for directions, and any other information provided to the Voice AI Agent.
  • Consent Status: We securely store your OPT-IN/OPT-OUT choices regarding SMS text messaging. This information is retained in our customer database for compliance purposes.
  • Usage Data: Information about how you use our services (e.g., call duration, language preference, device type).

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide the Service: To process orders, manage reservations, answer inquiries, and provide the specific information requested during the call.
  • SMS Communication: To send informational text messages (Order Status, Payment Links, Directions) only if you have provided express consent (OPT-IN).
  • Service Improvement: To analyze usage patterns and feedback to improve the accuracy and performance of our Voice AI Agent.
  • Legal Compliance: To maintain records of your SMS consent status to comply with applicable US telecommunications and privacy regulations (TCPA/CTIA).

4. Sharing Your Information

We may share your information with third parties only in the following circumstances:

  • Restaurant Partners: We share necessary order and contact information with the restaurant you are calling to fulfill your request.
  • Service Providers: We engage third-party companies, such as SMS delivery platforms, to facilitate our service. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations.

5. SMS Messaging and Consent Management

We are dedicated to respecting your communication preferences and maintaining strict compliance with SMS regulations.

  • Storage of Consent: Your phone number and your express OPT-IN/OPT-OUT status are stored in our secure database. This data is critical to ensuring we only send messages to users who have provided verifiable consent.
  • Opt-Out Process: You have the right to revoke your consent at any time by replying STOP to any text message received.

6. Data Retention and Security

We retain your personal data, including your phone number and consent status, for as long as necessary to provide the Service, maintain business records for audit purposes, and comply with our legal obligations. We implement commercially reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SnapCall, Live Email: orders@snapcall.live Phone: (214) 971-2611